- Can your products cure me of my ailment?
Our web site contains documentation and research reports from all over the world (all references are cited) regarding supplements and their beneficial effects against diseases and ailments. However, although these reports are generally accurate and researched by independent companies, most of the findings haven't been authenticated by the FDA. Therefore, we do not make any claims regarding curing specific ailments and diseases.
- Are your products considered pharmaceutical medicine?
No, none of our products are classified as medicine. Pharmaceuticals are regulated by the FDA (Food and Drug Administration). The FDA does not fully govern dietary supplements, although they do have guidelines for consumers looking for general information. They offer a lot of resources and materials we recommend, which you will find throughout the website.
- Should I take your supplements instead of my doctor prescribed medicine? May I take them together?
We do not advocate neglecting any medicine prescribed from a certified health professional. Both eastern & modern day medicine have their benefits and many times, they complement each other. If you're taking medication, we recommend consulting your doctor before combining the two. Also, ask your doctor and/or HR manager how you can pay for your purchases on this website with your flex or cafeteria plan.
- How do I know your products aren't fake?
With recent reports of people getting sick from dietary supplements, it becomes even more important to know who you're dealing with. The products on our website aren't from some random factory in China trying to make a buck. Our product manufacturer, Chang Gung Biotechnology is a corporation with hospitals, universities, nursing schools and a well deserved reputation as 1 of the top 3 most recognized health brands in Taiwan.
When you buy any of our products, have peace of mind you're getting exactly what we advertise. For example, when you buy our Reishi Mushroom, rest assured you are getting genuine reishi mushrooms. Many of our products are certified as organic by companies such as Quality Assurance International (QAI). Additionally, our products have been designed through years of experience and the knowledge of multiple hospitals in Asia. Also, CGB has over 100 retail stores in Asia and new stores opening in America.
- How long will it take me to see or feel results?
We've received praises from our clients for extremely quick response times even though results vary between inviduals. It's important to remember that each person responds differently and that our products are more of a lifestyle change than a quick cure-all. We can strengthen someone's liver but 7 years of heavy drinking won't be negated by a month of herbal intake. However, that's not to say you won't feel differences. Do you feel more vibrant and energetic after you take our products? Do you breathe more easily? Have your gums stopped bleeding after using our toothpaste? Has your libido increased? Tangible results are everywhere if you notice them. Give yourself 2-3 months to feel a difference. Remember, we have a 30 day, no questions asked refund policy if you're not happy with your purchase.
- Why do you emphasize wellness and not healthcare? What is the difference?
"The healthcare and medicine industry is reactive. Despite it's enormous size, people become customers only when they are stricken by and react to a specific condition or ailment. No one really wants to be a customer.
Wellness is proactive. People voluntarily become customers - to feel healthier, to reduce the effects of aging, and to avoid becoming customers of the sickness business. Everyone wants to be a customer of this earlier-stage approach to health."
-Paul Zane Pilzer
MBA, University of Pennsylvania, Wharton School of Business
Author of The Wellness Revolution
Mr. Pilzer said it best; you do not want to be a customer of medicine. Think of yourself as a car, with your inner core and organs being the engine. If you take good care of the engine, provide regular maintenance, change the oil and add fluids, the car will run smoothly. However, if you neglect to care for the engine, it will run into problems at an expedited pace. We've all encountered situations where our cars breakdown at the most inopportune time. Cars can be replaced but unfortunately, our bodies cannot. Hence the emphasis on wellness and preventative measures.
- What separates you from the competition?
First and foremost, our motives rest solely on your well-being and our success is directly correlated with your satisfaction. We emphasize morality, compassion, integrity and character.
Secondly, our products originate from Taiwan, not China. Taiwan is a highly regulated country with strict supplement laws. Almost all of the negative reports about dietary supplements are about products sold by unscrupulous manufacturers in China.
Our products are researched and developed by some of the world's top doctors and bio-engineers, a statement not all of our competitors can claim. While there are quality products on the market in addition to our own, it's hard to distinguish the true leaders in the market from the inferior mass-producing copycats. When purchasing a health related product, it's important to know who you're dealing with so we recommend you research the company's history in addition to comparing the products themselves.
- Do you offer a money back guarantee?
Absolutely. Our Well-wishes Guarantee offers a 30 day, no questions asked refund policy. Read more about it on our policies page.
- How long will shipping take?
Depending on your shipping method, orders with shipping addresses within the 48 contiguous states should take no more than a week. Orders are packed and shipped from our facilities within 24-48 hours.